Weekday Computer Operator - 3rd Shift (FT)

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax®. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.

Your FAST career has a meaningful and lasting social impact. FAST offers a collaborative in-office problem-solving environment. 

As a Weekday Computer Operator - 3rd Shift, you will play an integral role in our small yet dedicated team that is responsible for monitoring computer systems, resolving client issues, and providing corporate support tasks.

Your main responsibilities will involve providing ongoing system health and monitoring, promptly escalating any identified issues for resolution, and potentially assisting with after-hours HelpDesk duties. Additional responsibilities can include imaging laptops, preparing marketing equipment, and verifying system patches, which are crucial tasks for streamlined operations.

To excel in this role, attention to detail, the ability to remain focused during long shifts, and strong organizational and time management skills are essential. General computer proficiency, excellent written and verbal communication, effective problem-solving skills, and reliability are also highly valued qualities that we seek in our Weeknight Computer Operators. Join our team and make a meaningful contribution to our operations while enjoying the unique flexibility that this position offers.

Responsibilities include:

• Monitoring, resolving, and escalating data processing issues or alerts.
• Monitoring and escalating system health alerts.
• Acting as customer service representative for client support. 
• Performing HelpDesk duties.
• Assissting with domain account administration. 
• Imaging laptops. 
• Preparing marketing equipment.
• Preparing training equipment setup.
• Escalating system patching issues. 

• Attention to computer and monitoring detail.
• Ability to remain focused during long shifts.
• Strong organizational and time management abilities. 
• General computer proficiency.
• Excellent written and verbal communication.
• Effective problem-solving skills.
• Reliable and responsible.
• Computer operations or data operations experience. 
• Account provisioning at multiple government agencies is required and can involve tax filing history up to the past five years, background checks, and/or fingerprinting.

• Throughout your career, you will be rewarded through our merit-based pay structure, 401(k) matching program, and performance based bonuses. 
• Our exceptional benefits package includes coverage for FASTies and their families. Health, dental, and vision insurance are 100% employer-paid, providing the peace of mind of top coverage without financial burden.
• Sabbatical program, known as the FAST Pause. This program provides you with a month of paid leave to pursue your passions and recharge in any way you would like.
• We provide paid parental leave.
• We provide paid holidays, as well as vacation and sick time. 
• Our gift matching program matches annual volunteer hours or monetary donations.
• Team-building activities are offered throughout the year.
• Make a difference by driving meaningful and positive change in government agencies.

• #YFAST
• Our Clients
• Our Solutions

FAST is an equal opportunity employer. 
Voluntary Self-Identification Information is requested for U.S. applicants during the application process.  
Compensation to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant.

Fast Enterprises is committed to the full inclusion of all qualified individuals. As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact FastCareers@fastenterprises.com. 

This position is expected to close on March 23rd, 2026, though the posting may be extended if the role is not yet filled. Before you submit any documentation with your application, you can redact information that identifies your age, date of birth, or date of attendance at or graduation from an educational institution.