Technical Communicator

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax®. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.

Your FAST career has a meaningful and lasting social impact. 

Technical Communicators at FAST leverage a variety of skills to perform tasks across the spectrum from technical writing to instructional design. Tasks can include creating and maintaining online help, policy and procedure documentation, and technical reference materials. Tasks also include building computer-based training courses for the end-users of our software as well as creating and coordinating learning experiences and course content focused on internal employee development. Most team members will focus their work within a subset of the activities above; however, cross training across all areas of the team is encouraged and supported.

Initially, a Technical Communicator will start at one of our project locations throughout the U.S. to gain experience in our software and with our client. You will spend approximately 6 months to 1 year on a project, then join our core Documentation and Training team at our Headquarters in Centennial, CO.

Learn the FAST software and tools as well as the FAST roles and culture to develop a well-rounded understanding of the documentation and training needs of our clients and employees.

• Create online help topics and computer-based training modules for the end users of our software as well as for internal usage.
• Work with developers to create and maintain technical reference materials for the teams implementing our software.
• Develop, design, and update in-person and online learning material and content that is effective and engaging based on defined learning objectives.
• Use our online learning system to deliver and track learning materials as well as coordinate in-person and remote learning opportunities.
• Review feedback and evaluate areas for improvement in the learning content and/or written documentation.

• Bachelor's degree in instructional design, technical communication, or similar relevant field or an equivalent combination of education and experience.
• 2-5 years of experience in a similar role.
• Ability to innovate, take initiative, think critically, and experiment with new and creative approaches.
• Strong interpersonal skills to facilitate building productive relationships with all levels of employees.
• Consistent and exceptional communication skills, both verbal and written.
• Detail-oriented with strong organizational, prioritization, and time management skills.
• Tenacity, patience, confidence, and enthusiasm.
• Above average proficiency in Microsoft Office Suites (including Word, Excel, and PowerPoint).
• Familiarity with Learning Management Systems (LMS).

• Throughout your career, you will be rewarded through our merit-based pay structure, 401(k) matching program, and annual bonus account.
• Our exceptional benefits package includes coverage for FASTies and their families. Health, dental, and vision insurance are 100% employer-paid, providing the peace of mind of top coverage without financial burden.
• Every four years, you will be eligible for our sabbatical program, known as the FAST Pause. This program provides you with a month of paid leave to pursue your passions and recharge in any way you would like.
• We provide paid parental leave.
• We provide paid holidays, as well as vacation and sick time.
• Bonus time compensation values your work and efforts.
• Our gift matching program matches annual volunteer hours or monetary donations.
• Team-building activities are offered throughout the year.
• Make a difference by driving meaningful and positive change in government agencies.

• #YFAST
• Our Clients
• Our Solutions

FAST is an equal opportunity employer.

Voluntary Self-Identification Information is requested for U.S. applicants during the application process. 

Salary to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant.

Fast Enterprises is committed to the full inclusion of all qualified individuals. As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact FastCareers@fastenterprises.com. 

#LI-GA1