Weekday Night Computer Operator

Congratulations on exploring your career opportunities with FAST and taking the first step to becoming a FASTie! A FASTie? Yes, a FASTie.

FAST-ie \’faeste\ noun

1. an energetic, intelligent, enthusiastic person who works at Fast Enterprises. 2. a person dedicated to modernizing government technology to better serve the general public. 3. someone who is open to adventure and wants to experience new places around the world. 4. someone who enjoys collaboration with clients and camaraderie with teammates while solving business and technology problems.

If the description below speaks to you, take 5 minutes (seriously, only 5 minutes) to apply!

FAST Introduction

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax®. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.

Your FAST career has a meaningful and lasting social impact.

As a Weekday Night Computer Operator, you will play an integral role in our small yet dedicated team that is responsible for monitoring computer systems, resolving client issues, and providing corporate support tasks at our Headquarters in Centennial, CO.

Your main responsibilities will involve providing ongoing system health and monitoring, promptly escalating any identified issues for resolution, and potentially assisting with after-hours HelpDesk duties. Additional responsibilities can include imaging laptops, preparing marketing equipment, and verifying system patches, which are crucial tasks for streamlined operations.

To excel in this role, attention to detail, the ability to remain focused during long shifts, and strong organizational and time management skills are essential. Excellent written and verbal communication, effective problem-solving skills, and reliability are also highly valued qualities that we seek in our Weekday Night Computer Operators. Join our team and make a meaningful contribution to our operations while enjoying the unique flexibility that this position offers.

Responsibilities: 

• Executing, monitoring, and troubleshooting data processing jobs
• Providing ongoing system health and monitoring
• Escalation and triage of identified issues
• Acting as customer service representative when required
• Performing HelpDesk duties
• Domain account password resets
• Imaging laptops
• Preparing marketing equipment
• System patch verification

Work Schedule:

• Full Time, 40 hours/per week
• Monday to Friday, 3:30pm-12:00am (2nd Shift) 
  
  • Current hybrid schedule with both work-from-home and in-office days

• Attention to detail
• Ability to remain focused during long shifts
• Strong organizational and time management abilities
• Excellent written and verbal communication
• Effective problem-solving skills
• Reliable and responsible
• Data center or computer operations experience
• Account provisioning at multiple government agencies is required and can involve:
  
  • Tax filing and status checks
    
    • Tax filing history up to the past five years
    • Good financial tax standing (e.g. No owed taxes or active bankruptcies)
  • Background checks
  • Fingerprinting

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Fast Enterprises, LLC is an equal opportunity employer. 

Voluntary Self-Identification Information is requested below from U.S. applicants.